Provider gives perfect response to Hurricane Harvey evacuation critics … and then gets taken to...
By
James M. Berklan
Sep 14, 2017
Late last week, I latched onto what I thought — and still think — is a great example of how a provider should respond to a bad public relations incident. We’re talking standing up to critics...
Harvey response brings heartfelt tugs from all of LTC
By
Elizabeth Newman
Sep 06, 2017
Amid the massive amount of tragic news related to Hurricane Harvey, there also have been many ways long-term care stakeholders have risen to the challenge. The list includes providers as well as the volunteers...
Out of the bad we shall find good
By
James M. Berklan
Aug 31, 2017
“Out of the bad we shall find good.” That sounds kind of biblical, doesn’t it? But I didn’t hear it while sitting in a pew on a Sunday. It came from a resolute skilled nursing manager...