As our population ages and the number of people with disabilities increases, the demand for long-term services and support will surge. Meeting this demand requires a continuum of LTSS, and one of the most important of these services is conflict-free and person-centered case management.
How can long-term care providers make real improvements in the care delivered to those in need? It's important for providers to put participants and their families front and center, rather than focusing on care settings, providers and programs. That way, providers will have a full picture - not a siloed outlook - of each participant.