Jayne Sallerson has been appointed Chief Operating Officer of Sherpa, a company with a customer relationship management software that works as a sales conversion tool.
New VP of ops at ECA
Sep 18, 2014
James McKie is the new vice president of operations at Elder Care Alliance, a system of assisted living and memory care communities in the San Francisco Bay area.
Three signs of the Apocalypse (for traditional senior living)
By
John O'Connor
Jun 23, 2014
It’s a rare day when we don’t get a new press release touting the latest property merger or acquisition. Virtually all of them tend to memorialize participants who are trying to move up or...
Frontline, Emeritus and the question of empathy
By
Tim Mullaney
Aug 20, 2013
It’s easier to have empathy for people if you know specific things about them. Long-term care providers know this, and it is behind many valuable programs to learn more about residents’ lives....
When keeping thousands costs millions
By
John O'Connor
Apr 22, 2013
As any retailer will tell you, advising customers to shop elsewhere is never easy. Yet that is exactly what too many senior living operators should be doing – but won’t.