Emergency department efficiency vs. customer service
By
Kristyna Culp
Sep 26, 2014
In healthcare, not all “wasted time” is truly wasted. In fact, some of the most important aspects of healthcare are less than 100% efficient. Of course, we can and should strive for greater...
Engaging ER physicians the way to go for long-term care
By
Elizabeth Newman
May 23, 2013
Healthcare journalists may have fallen inadvertently into triggering a Pavlovian response in our readers: We write “hospital readmissions” and you click.