Infinite call-center wait times. Delivery mix-ups and delays. Rude responses to reasonable requests. Promises unfulfilled. I hear there’s a cutting-edge business principle called “the customer is always...
Smaller size, independent ownership associated with families’ facility satisfaction
By
Marty Stempniak
Dec 14, 2018
A smaller sized facility and no chain ownership were among the factors correlated to whether relatives were happy about their loved one’s stay, a University of Minnesota study finds.
Don’t let them down
By
Jacqueline Vance, RNC, CDONA/LTC
Apr 17, 2018
The next time you feel like pulling out your hair if “just one more person puts on that call light,” remember that, as nurses, we’re No. 1 in the hearts and minds of the public out there.
2015: The year of innovation
By
Jon Kole
Dec 19, 2014
As we prepare to say goodbye to 2014 and hello to 2015, now is the time to make a New Year’s resolution of innovation. While each long-term care facility will chart its own course, the Hebrew Home...
A miracle of reflection
By
Gary Tetz
Apr 01, 2014
Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.