I am not sure we can create magical days for everyone in our long-term care facilities (though I have seen downright miracles for some short-term rehab patients!). But I do think we can create magical moments by adopting some of the Disney customer experience culture to create magical moments.
The main focus of any long-term care operation is usually the residents' wants and needs. Caregivers typically dole out huge helpings of personal emotional energy along the way. But they might be getting it wrong, researchers say.