Infinite call-center wait times. Delivery mix-ups and delays. Rude responses to reasonable requests. Promises unfulfilled. I hear there’s a cutting-edge business principle called “the customer is always...
The ultimate antidote to long COVID of the soul
By
Gary Tetz
Jun 16, 2022
For a “recovering pessimist” like myself, few things are more annoying than being told that optimism is some sort of magic potion. But that’s exactly what recent research, reported by McKnight’s,...
Trail banter, long-term care style
By
Gary Tetz
Jun 02, 2022
For lots of good reasons, a long-term care facility hallway should not be the same as a hiking trail. Protruding rocks and exposed tree roots would create a fall hazard, and make med cart navigation...
The killer hiding on the porch
By
Gary Tetz
May 19, 2022
I’m not easily surprised these days, because…everything. But I just stumbled across an astonishing bit of data.
Every breath you take
By
Gary Tetz
May 05, 2022
As pandemic testing becomes more sophisticated, a creepy song from the ’80s takes on new and ominous relevance. “Every breath you take I’ll be watching you,” warned The Police, and now that an...
In a death-phobic nation, long-term care embraces the ultimate privilege
By
Gary Tetz
Apr 21, 2022
Some in long-term care wake up thinking of pay cuts, business survival or reform. Me? I awoke this morning thinking about cremation.
Whatever you’re doing to fight long-term care stress, stop it
By
Gary Tetz
Apr 07, 2022
With another possible COVID-19 wave on the way, and the Biden brain trust still eager to “wallop” the profession, long-term care people have plenty of reasons to continue aggressively seeking stress...
Hand-wringing about handshakes
By
Gary Tetz
Mar 24, 2022
Yesterday, I did something I haven’t done in more than two years. Something I said I’d never do again. Something I’m not proud of. Something I should probably bring up with my therapist, or in confession. ...
Waiting for the wallop
By
Gary Tetz
Mar 10, 2022
Good news, bad news — it’s a cycle on perpetual repeat in the long-term care profession, and on this planet.
Don’t look left: Finding long-term care lessons in traffic
By
Gary Tetz
Feb 24, 2022
If you’ve read many of my McKnight’s columns over the years, you know I love to draw long-term care lessons from traffic experiences.