Long-term care providers have an opportunity to thrive with value-based care, escape cynicism and join the growing wave successful at avoiding readmissions.
Residents arrive at our doors, with sleep likely harmed by illness and pain, and changes in circadian rhythms. While we can’t alter some of these factors, as care providers we can become more attuned to the importance of sleep for our residents and train our teams to create environments that are more conducive to slumber.
Both of my mothers-in-law live in long-term care communities in Florida. One lives in a place that was excellent about how they communicated with family members before, during and after Hurricane Irma. The other’s facility handled that aspect of care poorly.
I often speak with healthcare groups, giving psychological insights about a variety of issues within long-term care. After pondering the discrepancy in reactions, I adjusted my talks accordingly and came to this conclusion: Healthcare executives and managers are very different from those they manage.
By now it’s likely that you, your staff, the residents and their families have seen the incredibly disturbing photo of assisted living residents in Dickinson, TX, sitting in waist-high floodwaters. That image and others of the flood are undoubtedly causing concern in your community.
Speedy assistance should be the norm when falls occur, but the reality is that it’s frequently a rarity. The staff is often stretched too thin. What can be done, aside from ensuring adequate staffing, is to reduce residents’ anxiety, frustration and impatience.