Admitting to mistakes may be good for your business
By
John O'Connor
Sep 14, 2012
When mistakes happen, many long-term care operators tend to flip out.
When the caregiving glass is half-empty
By
Elizabeth Newman
Mar 13, 2012
The prevailing wisdom in healthcare is that a family member’s inability to accept a loved one’s impending death or a dire prognosis relates to miscommunication. A new study turns this on its...