Q: There's an upcoming survey visit in my facility. Any suggestions on how to calm the atmosphere? A: The director of nursing sets the tone for the nursing department. Be even more present on your units; check about patients and systems with a tone of both inquiry and support.
My ADON, although smiling and seemingly cooperative, talks about me behind my back and is very critical of my leadership. It's creating an atmosphere of tension and conflict. Do you have any new reference tools to address this issue?