In healthcare, not all "wasted time" is truly wasted. In fact, some of the most important aspects of healthcare are less than 100% efficient. Of course, we can and should strive for greater efficiency. But we also must understand that absolute efficiency would eliminate the human elements of care.
Thanks to McKesson's Six Sigma team, Allcare Pharmacy was able to make several workflow and process improvements, says Allcare Pharmacy COO Stephen Carroll.