Many long-term care operators attempt to measure satisfaction levels of their residents, residents' families and their own employers. However, not many know how to make the best use of the information to improve operations. A free McKnight's webcast starting at 2 p.m. Eastern Time on May 23 will teach attendees to how to best assess and get the most out of satisfaction data for performance improvement, and more.
Operational compliance for providers is taking on growing importance when it comes to Medicare covered services. The next McKnight's Super Tuesday webcast, May 7, will provide strategies providers can use to keep federal watchdogs at bay. The session, featuring noted expert Leah Klusch, will start at 1 p.m. Eastern Time and offer tips that will help ensure the best possible outcomes for residents and facilities.
The implications of the Affordable Care Act and what providers should be doing about it were the focus of a free McKnight's webcast April 24. Led by legal veteran Janet K. Feldkamp, of Benesch Friedlander Coplan & Aronoff, the webinar focused on workforce issues that senior care employers need to focus on as more details of the healthcare reform law are implemented. Also presenting strategies and options for providers was software and information technology veteran Mark Woodka, the CEO of OnShift Software.
Coding Activities of Daily Living (ADLs) remains an important challenge in the long-term care setting. Part of the challenge is that there are so many employees who contribute to the documentation. Also, the terminology can be confusing. Another big misstep can occur when staff members underestimate how much they assist the patient. This session, led by Mary Beth Newell, addresses why accurate coding is taking on growing importance. It also offers tips that will help ensure the most accurate coding possible. A Q&A session closes the broadcast, which originally aired at 1 p.m. (Eastern) on April 16.
Technology holds the promise of a new model of engagement for persons with dementia. This was a key message delivered at an April 9 webinar examining the challenges and opportunities that applied technology has to offer such residents. During the broadcast, Dr. Judah Ronch from the Erickson School delivers a comprehensive overview, while Juliet Holt Klinger shares results from a pilot study at Brookdale Senior Living's communities. This free McKnight's webcast was originally broadcast live on April 9, 2013. It is now available for re-viewing or by others wanting to see it for the first time, by entering the registration page.
The Quality Assurance Performance Improvement (QAPI) program mandated by the Affordable Care Act will soon require providers to strengthen their ability to collect and analyze data in order to lead to the development of better ways to improve and attack problems. Two leading experts, Tamar Abel and Theresa Schmidt, demystify the QAPI process and provide functional strategies during a free McKnight's webcast at 12 p.m. (Eastern) on March 13.
The penalties have been here for nearly half a year, but do long-term care providers really know what hospitals want in a post-acute partner in care? McKnight's is offering a free webcast so that providers can learn where they "need to be" with regard to avoiding hospital readmissions." The event, which starts at 2 p.m. Eastern Time on Thursday, Feb. 28, also will deliver strategies for how skilled nursing facilities can help prevent readmissions. Joe Ouslander, M.D., senior associate dean and geriatrics professor at Florida Atlantic University, will lead the presentation. McKnight's Editor James M. Berklan will moderate.
The latest in a long line of successful McKnight's webcasts will give listeners "The Key to Quality in 2013: Staffing" on Nov. 8. Attendees of the no-cost event will learn how heavily staffing and labor management can influence the quality of a provider's operation. Best practices, key benefits and more will be offered on issues ranging from overtime to preventing rehospitalizations. This special session also will include answers to questions about staffing and labor management that attendees submitted in the weeks ahead of the event. Shelly Szarek-Skodny, the president and CEO of Legacy Business partners, and Mark Woodka, CEO of OnShift Software, will be the featured speakers. McKnight's Editor James M. Berklan will moderate.
Participants at a free McKnight's webcast on Oct.2 will learn about leadership and operational tactics, as well as clinical strategies, that can promote critical thinking among staff members. Attendees also will learn how innovative technology can help organizations succeed in this critical area. The free event begins at 1 p.m. Eastern. Registration (also free) is required.
About 25% of people admitted to skilled nursing facilities from hospitals land back in the hospital within 30 days. Attendees at a free McKnight's webcast will learn how to turn that tide. The result will be improved resident satisfaction, and provider reputations and bottom lines. Registration and attendance are both free. The event starts at 1 p.m. Eastern Time on Sept. 25.