Staff Attitude

How to do it... Boosting retention

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Providers are increasingly realizing they need to apply some of the "TLC" for residents to their hard-working staff, as well — or risk absenteeism and attrition. Experts offer valuable insights on how best to ensure employees are getting adequate care and attention.

Hardwiring compassion and empathy

Hardwiring compassion and empathy

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Despite all the technology, fancy buildings, dining and activity experiences, healthcare boils down to one thing: human relationships. Most skilled healthcare workers go into the profession with the best of intentions. Yet, in many organizations, the spark is gone even among some of our best.