It's time again to talk about an issue that's been increasingly on healthcare providers' minds in recent years — and will probably only continue to grow more urgent: patients' online reviews.
While long-term care officials agree that photos and videos of nursing home residents should not be taken or posted to social media without consent, some operators are pushing back.
It's very fitting, and not at all surprising to me, that a story on social media comments has stirred up some of most intense reader response I've seen on this site in a while.
Taking, posting, and sharing unauthorized images of residents via social media (e.g., Facebook, LinkedIn, Snapchat, Instagram, etc.) can constitute abuse in violation of the Federal Conditions of Participation (COPs) for nursing homes.
The rise of abuse via social media simply raises a point that should have been emphasized for decades: You should do all you can to discourage workers from capturing residents in unflattering ways
Sen. Tom Carper (D-DE) had never crossed my radar before this week, but he certainly has my attention now. He's demanding feedback from federal regulators on their tracking of social media exploitation by rogue nursing home employees.
Whenever stories cross our radar involving nursing home staff posting inappropriate videos or photos of residents on social media, as they have frequently in recent months, one question is bound to follow: What on earth were they thinking?
The ability to make a senior feel a part of the outside world can mean the difference between having a catatonic lump or a bon vivant on your hands. Luckily, there's never been a better time to overcome mobility issues.
Social media overlords have their sights set on enslaving the planet's seniors. They might be in for a surprise.
Amendola Communications has been selected to launch a new social media program for It's Never 2 Late.
Family members of a Texas long-term care resident have sued the facility where she lives, claiming they were banned from visiting due to their social media posts, according to a publication covering legal proceedings in the state.
Make sure staff, family and friends interact on social media. Have family and friends write reviews about their experience. Upload pictures and videos from events and make sure everyone knows about activities going on in the community. With time, residents, family members, staff and even prospects will be tweeting, posting and connecting!
A former nursing home worker fired for a Facebook status update has not succeeded in an appeal to the Idaho Supreme Court. The language of the skilled nursing facility's social media policy was an important factor in the ruling handed down Friday, according to local reports.
Technology is changing how we care for seniors, and with the number of seniors in the U.S. expected to double by 2050, entrepreneurs are investing in new technologies designed specifically for the senior population. This trend has the potential to improve the lives of not only seniors, but also those who care for America's aging population as well.
Like it or not, social media is now seen as activity of daily living for your residents and employees. More than 55 million photos a day are uploaded to Instagram and shared. If you thought Facebook was all you had to worry about, think again.
Plaintiffs' lawyers use negative advertising for the same reason political consultants do — because it works. And although modern political campaigns seem never-ending, mercifully, there is a defined beginning, middle and end. Unfortunately for healthcare providers, especially skilled nursing facilities, there is no end to the cycle of targeted, negative advertising.
Social media, email and other forms of communication technology offer senior citizens a virtual world of information, entertainment and correspondence with friends and family. Yet these can be strange, unfamiliar formats for many older people.
The newest Crisis Management Guidebook provides operators with guidance on issues ranging from research tips to social media tactics to having an effective crisis plan.
To begin with, give potential residents (and their families) the greatest peace of mind about their pending decision by simply telling the truth. Get in your customers' heads and on their level.
Executive directors of individual CCRC campuses must fine-tune their tool kits to keep their facilities top of mind with consumers, and ahead of the impending sharp curve of consumer preference. Complacency and "resting on your laurels" will not have a place in tomorrow's market.
Unfortunate events can occur anywhere, at any time, including in long-term care. How a company handles the situation is what determines whether it's perceived as a success or failure.
Nursing homes considering a social media program should first thoroughly outline their goals, according to a recent risk analysis.
The National Labor Relation Board's Acting General Counsel has released a report summarizing a number of recent NLRB decisions involving employers' restrictions on employee use of social media. They provide insight as to how the NLRB is currently reviewing social media issues that impact employee rights.
Nurses should not be afraid to embrace social media for fear of violating patient privacy — rather, they should follow professional standards, according to new guidelines released by the American Nurses Association.
To harness the potential of the burgeoning eldercare market, companies will need to move away from their traditional communications tactics and enter the new age of marketing. I am not necessarily talking about big budgets and large-scale advertising, but rather about innovative communications campaigns.
Did anyone else get a kick out of last week's story about Ivy Bean, the Twitter user who died at the age of 104?