Let's make one thing perfectly clear. I'm not suggesting long-term care facilities are exactly like the Department of Motor Vehicles. They're simply not equivalent, though I know many fine people who work on both sides. But there are definitely similarities.
I have enjoyed a life largely free of the misfortune that time and circumstance can bring. All things considered, it's been a pretty good ride so far. But even the most fortunate among us does not get off scot-free
I have a welcome message to share with long-term care professionals: You should relax. Don't worry about going above and beyond for your residents and their families, because chances are, they're not really going to appreciate it. At least, this is what new research suggests.
It's getting tougher to figure out how and where to compete in the changing healthcare landscape. So what's an operator to do? Here's my suggestion: Go to your local grocery store.