Many long-term care operators attempt to measure satisfaction levels of their residents, residents' families and their own employers. However, not many know how to make the best use of the information to improve operations. A free McKnight's webcast starting at 2 p.m. Eastern Time on May 23 will teach attendees to how to best assess and get the most out of satisfaction data for performance improvement, and more.
Quality levels and customer satisfaction levels continue to improve in skilled nursing facilities, although increasing retention levels in certain positions remains a challenge, according to a new quality report from the American Health Care Association.
The nation's largest nursing home association and its sister assisted living group will be putting quality practices for long-term care operators under the microscope next Thursday and Friday in Houston. The 4th Annual AHCA/NCAL Quality Symposium features a premium first-day session with university researchers Joseph G. Ouslander, M.D., and Jo A. Taylor, B.S.N., M.P.H. Keynote speakers at the closing general session will be former AHCA Board Chair Mary Ousley, RN, and one-time forklift operator Bob Murphy, Esq., RN, FACHE, a well-known operations expert. AHCA also will hold a Board of Governors meeting on Wednesday, preceding the symposium.