As we look to the third driver, the "in the moment" patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization and a patient, and is defined by the perceptions of each patient. It encompasses both our performance as trusted healthcare providers and the perceptions, feelings, emotions and senses of our patients.
Feel like you need to renovate your building to boost resident satisfaction? Here's a tip: Make sure your staff knows the names of all the residents first. And black toilets might not hurt, either.
Which would make you happier: walking onto your porch on a sunny morning or taking snapshots from the top of the Eiffel Tower? How about: having a long, fun conversation with your child or going to a Bob Dylan concert?
As a leader in customer satisfaction research, care providers often ask us for one or two best practices that will improve their customer satisfaction ratings. These inquiries led us to conduct an in-depth study of our data gathered from conducting over 600,000 surveys during the last 15 years. From this research we found seven behaviors common to the highest performers.
Long-term care organizations are striving to improve employee satisfaction and retention rates in order to increase resident safety and reduce costs.
Over the years, long-term care has seen many changes. The environment is entrenched with the need to understand the history and the reasons for all of the change! How does a new LTC professional keep their head above water while desperately attempting to maneuver the waves and rip tides?
Nursing home residents are more satisfied when the level of care in their facility is higher, according to a new analysis of Massachusetts facilities.
I have great respect for those who attend to the often complicated physical needs of our long-term care residents, but if your facility doesn't have a solid social service department, it isn't as good as it could be. Yes, the medical care is vital, but the social service department addresses many of the issues essential to resident satisfaction.
How much time is spent providing assistance to the average assisted living resident? Are their lives at a point where "assisted living resident" is the best way to describe them?
Resident satisfaction rates have improved and health survey citations are declining in skilled nursing facilities, according to a new quality of care report.