resident satisfaction

Forget Paris, give me the crossword: What makes residents happy?

Forget Paris, give me the crossword: What makes residents happy?

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Which would make you happier: walking onto your porch on a sunny morning or taking snapshots from the top of the Eiffel Tower? How about: having a long, fun conversation with your child or going to a Bob Dylan concert?

7 ways to improve resident satisfaction

7 ways to improve resident satisfaction

As a leader in customer satisfaction research, care providers often ask us for one or two best practices that will improve their customer satisfaction ratings. These inquiries led us to conduct an in-depth study of our data gathered from conducting over 600,000 surveys during the last 15 years. From this research we found seven behaviors common to the highest performers.

Improving staff satisfaction

Improving staff satisfaction

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Long-term care organizations are striving to improve employee satisfaction and retention rates in order to increase resident safety and reduce costs.

Change, change, change: How DOES a new LTC professional stay afloat?

Change, change, change: How DOES a new LTC professional stay afloat?

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Over the years, long-term care has seen many changes. The environment is entrenched with the need to understand the history and the reasons for all of the change! How does a new LTC professional keep their head above water while desperately attempting to maneuver the waves and rip tides?

Care tied to resident satisfaction in report

Care tied to resident satisfaction in report

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Nursing home residents are more satisfied when the level of care in their facility is higher, according to a new analysis of Massachusetts facilities.

Your best competitive advantage?  A solid social work department

Your best competitive advantage? A solid social work department

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I have great respect for those who attend to the often complicated physical needs of our long-term care residents, but if your facility doesn't have a solid social service department, it isn't as good as it could be. Yes, the medical care is vital, but the social service department addresses many of the issues essential to resident satisfaction.

Satisfaction guaranteed?

Satisfaction guaranteed?

How much time is spent providing assistance to the average assisted living resident? Are their lives at a point where "assisted living resident" is the best way to describe them?

SNF resident satisfaction up, survey citations down, report finds

SNF resident satisfaction up, survey citations down, report finds

Resident satisfaction rates have improved and health survey citations are declining in skilled nursing facilities, according to a new quality of care report.

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