CHR purchased

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Service Management Group purchased Nashville-based Catalyst Healthcare Research effective August 1, allowing it to make a stronger move into healthcare research.

SMG focuses on customer experience management, traditionally in restaurants and retail, and added more than 60 new clients in 2015 and 2016.

"We're fortunate to have created the right combination of technology and insights that provides clients with high-quality data and actionable insights they can trust. We help our client partners understand what their customers and employees really want, so they can make big decisions with confidence and take fast actions," said SMG chairman and CEO Andy Fromm.

SMG started in the healthcare arena in 2011 with a rating and review site for surgeons.

Catalyst Healthcare Research will retain the name, and its team will continue to work from Nashville. SMG is based in Kansas City.


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