Nursing home residents appreciate caring staff, but workers could do a better job honoring resident wishes, survey finds

Share this article:

Caring staff members who form close relationships with residents are a strength of long-term care facilities, but workers could more consistently honor residents' choices and privacy, according to recently released focus group data.

Nearly 570 residents, family members and staff participated in the focus groups, which were conducted by Planetree starting in November 2012. Planetree assists healthcare providers in transitioning to more patient-centered care.

The Harvey Picker Center of Innovation and Applied Research utilized the focus group findings to identify key strengths and opportunities for improvement for the eight long-term care communities involved.

Residents, family and staff all agreed that satisfaction stems from workers who exhibit caring attitudes. Compassionate, close relationships between staff and residents also are valued. Implementing person-centered care improved the experience of all stakeholder groups over time, the focus groups showed.

However, there was still room for improvement in a key area of person-centered care: honoring choices made by residents. The report included this as a representative quote from a resident: “They say to me that if I put you to bed to change you then you have to stay there. I am not getting you back up.”

A quote from a non-supervisory staff member struck a similar note: “They really can't get up when they want.”

Family members saw lapses in preserving residents' dignity and the failure to honor their preferences as potentially indicative of larger issues in the facility.

Other areas identified for improvement included communication between shifts and empowering non-supervisory staff.

The full report can be seen here

Share this article:

More in News

Giving nurses more control over their schedules could lower pressure ulcer rates, findings suggest

Giving nurses more control over their schedules could ...

Nursing homes might be able to cut their pressure ulcer rates by giving nurses more control over when they work, according to findings forthcoming in the Journal of Applied Gerontology.

Nursing homes tend to administer high-risk medications to returning residents, study shows

Nursing homes may be ratcheting up high-risk medication use for certain residents who return to the facility after a stay in the hospital, according to recently published findings.

Nursing home agrees to $225,000 settlement over charges of asbestos exposure

A California nursing home has agreed to a $225,000 settlement over charges that it did not handle asbestos properly during a renovation, according to local news sources.