Nursing home operators must embrace quality efforts now

Share this article:

The risks of long-term care providers not improving quality are growing larger and more expensive every day, cautioned a nationally known expert Tuesday during a McKnight's Super Tuesday webinar. Operators that ignore quality will allow competing providers to sneak into otherwise secure markets, plus cause payment hassles, trigger regulator interference, and hurt accountable care organization eligibility, warned Leah Klusch, RN, BSN, FACHCA, founder and executive director of the Alliance Training Center.  

“Operational management has to understand that this is difficult,” she said. “It requires a tremendous amount of focus and articulation. You cannot improve quality from the middle at any permanent level. Be honest about what areas need to be addressed.”

The place to start, she said, is to make sure everyone in a facility is familiar with terminology and definitions in assessments such as MDS 3.0.

Klusch also said medical directors play an important role in enforcing quality measures. In facilities that have interim or consulting medical directors, permanent staff members must bring them up to date on quality-related policies. Both parties need to be open to accepting feedback and criticism as well, she noted.

McKnight's Super Tuesday webinars are an extension of the annual McKnight's Online Expo. They offer providers an opportunity to learn about hot topics of the day and earn continuing education credits for free. The next Super Tuesday webinar, which will focus on survey issues, will take place July 12. Free registration will take place at www.mcknights.com.
Share this article:

More in News

'Minor' issues at the nursing home can cause disastrous care transitions, expert warns

'Minor' issues at the nursing home can cause ...

What may appear to be minor administrative problems in a nursing home - a fax machine locked away at night or no one designated to copy paperwork - can cause ...

Long-term care facilities approach 80% worker flu vaccination rate after handing power ...

Fourteen long-term care facilities in Pennsylvania dramatically increased their staff flu vaccination rate by having a regional pharmacy take over the process, according to a report issued Thursday by the Agency for Healthcare Quality and Research (AHQR).

RACs were 'most improved' healthcare auditors for getting back money in 2013, ...

Medicare Recovery Audit Contractors dramatically stepped up their overpayment recoveries last year, returning nearly $487 million more to the government than they did in 2012, according to a new report from a federal watchdog agency.