SNF didn't report resident's death because of 'bad press' about operator

A Massachusetts nursing home was slammed this week in a state report that said the provider chose not to report the death of a resident because of “bad press” garnered by its parent company.

The death occurred at Braemoor Health Center in Brockton, MA, in April, according to the investigation report obtained by the Boston Globe. A resident had a heart attack and staff did not have proper training for resuscitation, the report found.

The facility did not report the death to the state because the resident “had no family,” nursing staff allegedly told state investigators. The administrator said they also chose not to report the incident due to “bad press” surrounding the home's parent company, Synergy Health Centers.

Synergy, which operates 11 nursing homes in Massachusetts, was fined $100,000 in March following a resident's death at another facility.

The 70-page report also delves into another Braemoor resident's death in March of this year, along with issues with staff training, defective medical equipment, missing elopement alarms, caring for residents with substance abuse problems and handling of thefts and sexual assault incidents.

The facility was fined $200,000 and was banned from accepting new admissions in July due to the violations cited in the report. State investigators based the report on surprise inspections carried out in late July.

In a statement released to the Globe, Synergy said it has created plans to correct the issues detailed in the report, including an overhaul of staff training procedures.

“We submitted an extensive plan of correction to [the health department], which addresses all of the issues raised in their report,” the statement reads. “We have already begun to implement a number of the actions outlined in the report and the entire team is focused on assuring that our residents receive high-quality, compassionate care.”