Satisfaction among nursing home consumers, employees continues to rise, survey finds

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Nursing home consumers are more satisfied than they have been since 2005. Meanwhile, workforce satisfaction is at its highest level since 2006. That is according to a new survey by the research firm My InnerView.  

A majority (85%) of consumers report their satisfaction as either "excellent" or "good." Among employees, a total of 66% recommend their facility as a place to work as either "excellent" or "good," the survey found. The report includes responses from more than 223,000 employees, more than 54,000 residents and nearly 147,000 family members in 5,075 nursing facilities across the United States. The research firm began conducting research on these trends in 2005.

The report finds that workers most directly involved in patient care are the least satisfied employees. Also, leaders would be wise to address job stress to improve nurse and nursing assistants' satisfaction, the report suggests. Meeting choices and preferences is one of the top priority items for improving resident and family satisfaction, according to the survey.

Copies of the "2008 National Survey of Consumer and Workforce Satisfaction in Nursing Homes" is available for download at