Report: Data system errors cause problems during Part D start-up

Share this content:

Errors in the Medicare Part D data system have represented the biggest obstacle for states, according to a new Kaiser Family Foundation study.

During the first year of the prescription drug benefit, data system errors created enrollment problems and were the reason for inaccurate charges to beneficiaries, State Health Insurance Assistance Program directors told Kaiser. Also, the system errors caused beneficiaries to be enrolled in the wrong plans, not enrolled in any plan, or enrolled in more than one plan, they said.

The report, "Early Experiences of Medicare Beneficiaries in Prescription Drug Plans Insights from Medicare State Health Insurance Assistance Program (SHIP) Directors," is based on focus groups consisting of SHIP directors from 13 states.

The report is available at http://www.kff.org/medicare/upload/7552.pdf .