Most assisted living communities measure satisfaction levels, NCAL report finds
The survey asked NCAL members how they rate family and resident satisfaction at their facility. Members were asked if they measured this through “their own view,” “a different outside organization,” an “internal satisfaction survey,” or “not currently measured.”
The report also found that 98% of NCAL facilities conducted criminal background checks for new employees in 2010, regardless or the size of the community or region.
Additionally, the survey reported that 94% of the facilities surveyed had a licensed nurse available to staff and residents 24 hours per day.