Minnesota establishes group to enhance quality standards

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Care Providers of Minnesota formally announced Tuesday the launch of a new program to improve quality of care in long-term care facilities.

Committed to Quality requires participating facilities to produce high-quality service in visionary leadership, mission statement, customer satisfaction, employee satisfaction, resident complaint process and continuous quality improvement.

The program, first introduced in late 2003, has caught on with participating providers as a consumer-focused program that enhances the standards established for facilities by the American Health Care Association/National Center for Assisted Living, the Baldrige National Quality Award and other programs working to promote excellence in long-term care.