Leading By Example: There's no place like home

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Jill Gilbert
Jill Gilbert
ManorCare on Rossmoor Parkway in Walnut Creek, CA, is the whole package — with good looks and a proven track record to back it up. The facility has a “homey” feel that is atypical of a skilled nursing facility, while also raising the bar for care.

Beyond first impression

The swanky Williamsburg Wing offers private accommodations with lush appointments. Amenities include plush carpet, swagged drapery, and dark wood furnishings in residents' rooms. Director of Admissions Carrie Williams says that the environment is good for family members and friends, as well as the residents, noting that the wing is “less hospital-like, less scary,” taking first-time visitors by (pleasant) surprise. Patients are eligible for the Williamsburg Wing no matter what their health status is, so even those at end of life can spend their remaining days in this cozy, homelike environment.

Soft lighting and dark wood furnishings are found throughout the facility. In the main dining room, special touches recall a fine dining atmosphere with white linens and crisply folded napkins, fresh flower arrangements, and a decorative china cabinet. A grand piano and an upright piano add elegance and style.

A family affair

Making a SNF homey goes beyond simple décor. Rossmoor Parkway residents enjoy regular happy hours that welcome family members and caregivers. Williams says that this is essential in showing families that the atmosphere is a warm and friendly one, not just “some sterile environment.” These events help keep families involved and visiting regularly, and reassure them that they've made a good choice in finding a home for their loved ones.

Numbers don't lie

Another area where this facility shines is its rehab department. An astounding 97.9% of short-term rehab patients are able to handle their care independently upon discharge. Williams credits the success rate on the consistency of care that she says can be found across the board at the chain's facilities across the country.

Jill Gilbert is President and CEO of GilbertGuide.com, which produces unbiased ratings, facilities reviews and assistive services as well as educational resources and easy-to-use tools.

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