Names

Real names and toilet seats: Keys to resident happiness

Real names and toilet seats: Keys to resident happiness

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Feel like you need to renovate your building to boost resident satisfaction? Here's a tip: Make sure your staff knows the names of all the residents first. And black toilets might not hurt, either.

Is it any wonder this field has an identity crisis?

Is it any wonder this field has an identity crisis?

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What's in a name? That's a fairly topical question, given the many differing views on how best to describe the business we're in. Not that this field's identity crisis is a recent development.

What's in a name? We're about to find out—maybe

What's in a name? We're about to find out—maybe

Hope you have a pencil handy with your scorecard at home. One with a good eraser.