Medicare telephone operators give poor information, report says

Share this article:

Medicare's operators need to get their lines straight — and not just the telephone ones — according to a new report.

Phone answerers for Medicare's drug benefit info line frequently give callers false or incomplete information, according to a report released this week by the Government Accountability Office. Investigators for the office posed as seniors or people helping a senior. They placed 500 calls to 1-800-MEDICARE. One-third of those resulted in faulty information or none at all. Such information provides more fodder for Democrats and others who want to extend the May 15 enrollment deadline.

Officials with the Bush administration argued the GAO study did not take into account recent improvements. The study also failed to recognize that seniors could use multiple sources of information, they said.
Share this article:

More in News

Rape investigation blocked by nursing home's HIPAA concerns, authorities say ...

Florida authorities say a nursing home is citing privacy laws to impede the investigation of a possible resident rape, according to local news reports.

Jury hands down $14 million negligent care verdict to 'send message' to nursing homes

Jury hands down $14 million negligent care verdict ...

A Massachusetts jury has awarded $14 million to the family of a nursing home resident who died due to a pressure ulcer, dehydration and other conditions linked to negligent care, ...

CCRC executive director salaries hold steady, therapy directors get boost

Continuing care retirement community executive director salaries have barely increased in the past year, while therapy and rehabilitation directors received a boost, a new report shows. The average salary for a therapy and rehab director is currently $95,905.