We seem to breeding unprecedented numbers of self-righteous experts armed with warped perspectives. That's where "fake news" is doing its real damage. And by all accounts, things are only going to get worse.
By developing a well thought-out plan and starting early, you will ensure your new investment will be beneficial to your residents, your community and your bottom line.
A recent NPR survey of older adults had a not-too-surprising finding: No one likes being referred to as "elderly" or as a "senior."
The death of a California woman not given CPR at her independent living community was a teachable moment. I know you are reviewing the operational end and facility policy. But you also must evaluate your crisis communications plan.
A California health maintenance organization will pay a record $320 million to settle charges that it was overpaid by the state's Medicaid program over several years.
A few months ago, I called up a nursing facility that was embroiled in a legal snafu. I'm not sure I was able to utter an audible response to its marketing representative since I was busy hitting my palm against my forehead.
What happens when a government and society create an evil enemy of the state? They begin by calling them monsters, a drain on society that is guilty of heinous crimes, and they use the legal system and media to prosecute them publicly without due process. You have all seen the headlines about nursing homes. The TRUTH never seems to matter, only the synthetic story.