Leadership skills: Know yourself, know your employees, know your job

Leadership skills: Know yourself, know your employees, know your job

In the simplest sense, a successful leader is one that gets other people to do things, to do those things well, and to enjoy doing them.

RCS-1 is a complete rewrite of therapy reimbursement rules

RCS-1 is a complete rewrite of therapy reimbursement rules

With Resident Classification System, Version I (RCS-1), the Centers for Medicare & Medicaid Services is considering significant changes to the reimbursement model for therapy.

Are you ACA 1557 compliant?

Are you ACA 1557 compliant?

Navigating complex compliance laws can be time consuming and it is often confusing.

Advance directives are vital documents for personal care goals

Advance directives are vital documents for personal care goals

When completing an AD, the patient should consider what is most important, asking such questions as "Who can make medical decisions with the physician if I am unable?

Staying engaged so that you can engage others

Staying engaged so that you can engage others

Clarify your own sense of purpose. What aspects of your work provide meaning for you?

Antibiotic Stewardship: Will you be ready by 11-28-17?

Antibiotic Stewardship: Will you be ready by 11-28-17?

To comply with these new CMS regulations, nursing facilities must adopt an Antibiotic Stewardship Program in conjunction with an Infection Prevention and Control Program, which includes antibiotic use protocols and a system for monitoring antibiotic use, by November 28, 2017.

Top 5 facts about CMS regs and your dietary department

Top 5 facts about CMS regs and your dietary department

Facilities are mandated to have either a full time RD (Registered Dietitian) certified by the commission (or licensed by the state), or employ a certified dietary manager with a consulting dietitian.

3 questions to ask your pest management vendor before a survey

3 questions to ask your pest management vendor before a survey

Expected to meet the highest level of hygiene and sanitation, long-term care facilities are held to strict standards during their annual survey. As you prepare, it's important not to overlook pest management.

Preparing for the upcoming BPCI model: Is your facility primed for success?

Preparing for the upcoming BPCI model: Is your facility primed for success?

The Centers for Medicare & Medicaid Services' testing of the Bundled Payments for Care Improvement initiative has been largely successful.

Time to ditch the orange bottle

Time to ditch the orange bottle

Like most teenagers of my era, I spent my summers working. I didn't have to look for a job - I was lucky enough to work for my family's pharmacy business.

What to know about PAMA

What to know about PAMA

Labs servicing the SNF and AL populations are already the last line of defense in geriatric healthcare, and a drastic cut to the Medicare CLFS will create a hole that cannot be filled. A

Resume tips for the 2017 job seeker

Resume tips for the 2017 job seeker

Six seconds. That's all the attention your resume will get from a hiring manager before they put it in the "no, thanks" versus the "deserves-a-closer-look" pile.

What LTC providers need to know about teledentistry

What LTC providers need to know about teledentistry

If the oral health of your LTC clients is reflective of national trends, they are probably facing challenges that can be causing daily pain, discomfort, difficulty eating or be lending themselves to systemic diseases such as aspiration pneumonia and diabetes—both major concerns for LTC clients.

Medication management: Five things to do better

Medication management: Five things to do better

As a geriatric pharmacist, helping keep patients safe, improving the quality of their care and reducing the risk of hospitalizations has been my professional motivation for almost 27 years.

Measuring and improving healthcare quality, safety and performance remain constants

Measuring and improving healthcare quality, safety and performance remain constants

Many skilled nursing and long-term care providers face uncertainty stemming from the heated debates over repeal of the Affordable Care Act and the fate of the Better Care Reconciliation Act.

Meeting the nutritional needs of elderly cancer patients

Meeting the nutritional needs of elderly cancer patients

Although it is described as "one of society's greatest achievements," with the aging population, cancer incidence is expected to accelerate rapidly, as 50% of cancer occurs within this age group.

Committing to protecting a vulnerable population

Committing to protecting a vulnerable population

Their dependence on others leaves nursing home residents at greater risk of abuse or exploitation.

A Manager's Influence: Do your actions support or undermine engagement?

A Manager's Influence: Do your actions support or undermine engagement?

Imagine you're walking down a path in the woods. Up ahead, you see something in the middle of the trail. Is it a snake? Maybe it's just a stick. Your brain sends you signals to beware.

SNF survival in an aging society

SNF survival in an aging society

With the prevalence of multiple chronic conditions rising to three in four of those aged 65 and older, we face a ballooning number of people within the largest category of total Medicare spend - those requiring costly, ongoing medical care.

4 ways to cut costs, time and risk in water management

4 ways to cut costs, time and risk in water management

How you go about complying with the June 2 Centers for Medicare & Medicaid Services "requirement to reduce Legionella risk in healthcare facility water systems to prevent cases and outbreaks of Legionnaires' disease" could have a major impact on your facility—and possibly your job.

3 ways to strengthen your LTPAC-acute care relationship

3 ways to strengthen your LTPAC-acute care relationship

Working with a HIE, having a strong data governance structure and optimizing your EMR improves your overall capabilities while improving the flexibility of your organization.

Short-term rehab vs. LTC: What looks different

Short-term rehab vs. LTC: What looks different

Each for different reasons, many skilled nursing and long-term care providers are looking at building short-term rehab or converting long-term care environments into short-term rehab wings. The logical question that follows is how different are these two settings in a physical sense?

A looming question in reimbursements

A looming question in reimbursements

Value-based contract negotiations between payer and provider teams can be nuanced and cover multiple types of providers, procedures, metrics, and in many instances locations, in one contract.

Addressing post-acute readmissions

Addressing post-acute readmissions

Readmissions continue to be a barometer of patient engagement and value-based care for the nation's health systems.

Professional healthcare recruiters are a 21st century must-have

Professional healthcare recruiters are a 21st century must-have

In the current corporate climate, searching for new talent can be expensive, time-consuming and ultimately unproductive if the right candidate cannot be found.

You are entitled to leave your EMR vendor — and take your data with you

You are entitled to leave your EMR vendor — and take your data with you

EMR vendors that are providing cloud-based products and services to long-term care providers are required by law to maintain the confidentiality, integrity and availability of protected health information.

The future of interoperability

The future of interoperability

In the previous two articles of this three-part series, I have endeavored to make the case for interoperability with clong-term care owner-operators - from the basics of what it is and why it's so important, to the risks and rewards of taking action now, rather than later.

Understanding IoT in long-term care

Understanding IoT in long-term care

An Accenture study shows that 73%of healthcare executives believe IoT is poised to create disruptive change within the next generation. Long-term care is one area that has already been touched by the digital healthcare revolution.

'Rosie the Riveter' is still an inspiration

'Rosie the Riveter' is still an inspiration

Earlier this spring, I had the honor of being named one of the National Manufacturing Institute's 130 STEP (Science, Technology, Engineering and Production) Ahead award recipients.

Commit to quality by prioritizing technology

Commit to quality by prioritizing technology

At a time when Medicare and Medicaid funding has becoming increasingly uncertain, it is important for providers to find cost-effective strategies for managing expenses while simultaneously increasing well-being and quality of life for their residents and staff.

Maintenance 101: Understanding executive-maintenance relationships

Maintenance 101: Understanding executive-maintenance relationships

As the senior living housing market continues to expand and competition heats up, a strategic team effort has never been more important to achieve greater operational efficiencies, improved resident satisfaction and increased revenues.

The malnutrition dilemma: Follow the email

The malnutrition dilemma: Follow the email

A colleague recently forwarded an email she'd received from a woman whose mother was in memory care.

Avoiding lost revenue

Avoiding lost revenue

We have created a system to offer visibility to help providers see denied claims, an enhanced workflow for staff to act quickly, and reporting to adjust processing based on payer and reason code.

Improving LTPAC through business intelligence and analytics

Improving LTPAC through business intelligence and analytics

In our continually evolving healthcare landscape, data analytics is key to growing and sustaining a successful long-term post-acute care organization.

Is nurse fatigue leading to an unengaged workforce?

Is nurse fatigue leading to an unengaged workforce?

Nurses spend each shift taking care of patients because they love what they do — they're passionate people, but are nurses being cared for?

Optimizing population health management

Optimizing population health management

As the healthcare industry strives to achieve the Triple Aim, those organizations and coalitions who are holding themselves accountable for the most seriously ill patients undoubtedly face some of the most prodigious challenges.

Elevating WHO's least observed moment in hand hygiene

Elevating WHO's least observed moment in hand hygiene

Improving hand hygiene among healthcare workers is the single most important intervention in reducing the spread of infection.

Is financial stress undermining employee performance?

Is financial stress undermining employee performance?

Mary Haynes was confronting a serious threat to her organization.

Staff hold party for germ-busting robot named Nikki

Staff hold party for germ-busting robot named Nikki

In 2015, the housekeeping and infection control team at Ovation Communities in Milwaukee, WI, were introduced to a new member of the team: a 3 ½-foot robot named Nikki—a word that means "to clean" in Hebrew.

Interoperability: Balancing risks and opportunities

Interoperability: Balancing risks and opportunities

My previous article in this series made the case for interoperability in long-term care and how it has become an essential data communications foundation for so many critical clinical and financial decisions facing owner-operators today.

Keep calm and pay your fines: This is not a good strategy

Keep calm and pay your fines: This is not a good strategy

For the past two years, healthcare data breaches have been skyrocketing.

An emotional disconnect: Social threats in the workplace

An emotional disconnect: Social threats in the workplace

At its core, the act of hiring a person to perform a job is considered an economic transaction.

How does engagement measure up?

How does engagement measure up?

In our role as providers serving our residents, we are tasked to address their needs and desires in the most person-centered way. Making sure we take into account who they are and where they are cognitively or physically is of the utmost importance.

Personalizing wound care to educate and drive patient comprehension

Personalizing wound care to educate and drive patient comprehension

Applying wound care dressings can be complex, frustrating, and frankly a bit scary.

Breaking the mobile barrier

Breaking the mobile barrier

When the subject comes around to how long I've been in the healthcare IT industry, I shudder to think of how many healthcare facilities I've been through over the years.

Patients as consumers: Understanding purchasing patterns

Patients as consumers: Understanding purchasing patterns

Healthcare is an industry prone to change. Patient populations evolve constantly as new generations bring new habits, values, expectations and needs. For healthcare providers, keeping pace is a challenge.

RTLS: What to know for today's senior care communities

RTLS: What to know for today's senior care communities

The accommodations of modern senior care communities are designed to appeal to adults and seniors with a wide range of abilities and interests.

Highlighting good hygiene habits in LTC

Highlighting good hygiene habits in LTC

We recently celebrated World Health Day, celebrated the founding of the World Health Organization, renewing the call to action to work together to raise public health standards around the world.

5 reasons you need a professional compensation analysis in 2017

5 reasons you need a professional compensation analysis in 2017

It's no secret that people like to be highly valued and treated fairly.

Human error and PBJ reporting

Human error and PBJ reporting

The definition of human error is the making of an error as a natural result of being human.

We all benefit when those with dementia speak up

We all benefit when those with dementia speak up

Dementia has no boundaries: It affects individuals of all education, income, gender, and ethnicity.

Busting 3 common myths associated with alcohol-based hand rub

Busting 3 common myths associated with alcohol-based hand rub

The truth is that ABHR are the most effective products for reducing the number of germs on hands.

Elevating resident experiences through specific products

Elevating resident experiences through specific products

Facilities across the country are facing similar challenges but each one chooses to address those challenges differently

Exploring the Top 5 life safety code citations

Exploring the Top 5 life safety code citations

Quality equipment, good design and regular maintenance and inspections are key to maintaining optimal generator performance.

Healthcare work can be hard for your health

Healthcare work can be hard for your health

Healthcare providers have physically demanding jobs. Nurses, nursing assistants and other direct care workers have an especially tough time.

Wired for survival: Uncovering the brain's influence on employee engagement

Wired for survival: Uncovering the brain's influence on employee engagement

For reasons unknown to me, I am absolutely fascinated by the human brain. Not so much the complexities of the brain's anatomy and physiology, but rather its predispositions and proclivities, how it triggers emotions and influences our behaviors, and ultimately how it impacts our performance in the workplace.

How secure messaging helps LTC patients

How secure messaging helps LTC patients

In order to maintain consistent and quality care, high levels of communication are required between the skilled nurses, physicians, as well as the patient's family who make up the immediate care team.

Telemedicine in LTC: Help for patients with multiple chronic conditions

Telemedicine in LTC: Help for patients with multiple chronic conditions

Today there is growing evidence of the benefits telemedicine can deliver in caring for patients with chronic conditions.

How to benefit from electrical stimulation for the treatment of chronic wounds

How to benefit from electrical stimulation for the treatment of chronic wounds

One of the most amazing things about the human body is its ability to repair itself. Lacerations, punctures, abrasions all heal with little or no care.

Consumerism will drive healthcare's future

Consumerism will drive healthcare's future

It seems that in 2017, a day doesn't go by without reports of turbulent changes in store for our healthcare system.

Patient falls - What is your incident reporting process?

Patient falls - What is your incident reporting process?

Patient falls are the most frequently reported incident in most senior living and community based care settings, according to the Centers for Disease Control and Prevention.

5 tips to managing skin pH and IASD in your facility

5 tips to managing skin pH and IASD in your facility

It's common knowledge in the long-term care industry that more than half of the adults in facilities are incontinent.

Flu season isn't over: 7 tips to help prevent the spread

Flu season isn't over: 7 tips to help prevent the spread

If a resident in a long-term care facility is suspected to have the flu, it's important to test, isolate and provide antiviral therapy.

5 tips for enhancing staff training to improve quality initiatives

5 tips for enhancing staff training to improve quality initiatives

As nursing home administrators navigate through new regulations, changing demography of the long-term care market and complex resident needs, well-rounded staff education is critical to improving quality of resident care.

Technology can increase community engagement for seniors

Technology can increase community engagement for seniors

Out of the millions of older adults in the United States, more than half live in isolation. That's a serious issue for seniors, as it can lead to depression, loneliness and significant health risks.

Improving quality in a volatile environment

Improving quality in a volatile environment

Value-based healthcare. Bundled payments. Higher acuity patients. All pose critical challenges to the nation's long-term care industry. Organizations are more motivated than ever before to provide high quality care, improve the patient experience, and keep patients healthy.

Driving continuity of care at a private hospitalist group

Driving continuity of care at a private hospitalist group

Continuity of care across acute and post-acute settings is an important part of delivering quality care in today's increasingly value-based healthcare system.

Does green cleaning really protect indoor air quality?

Does green cleaning really protect indoor air quality?

Causes of poor indoor air quality include dust and mold spores that have become airborne, smoke particulates from cooking and burning candles.

Professional recruiters are job-seekers new BFF

Professional recruiters are job-seekers new BFF

Finding and getting a new job is the job of professional recruiters.

Instruments for improvement aren't limited to tools

Instruments for improvement aren't limited to tools

For an easier approach, organizations can take several steps to prevent adverse drug events:

Why activity professionals must attend the NAAP conference

Why activity professionals must attend the NAAP conference

In our busy, crazy world we often forget the importance of being in a live face-to-face setting with others from the industry community. Meetings are more important than ever.

Optimism in the workplace

Optimism in the workplace

Reflecting on sage advice I received from a seasoned administrator.

Caregivers: First do no harm to yourselves

Caregivers: First do no harm to yourselves

Caregivers, by nature, are nurturers putting the needs of others before their own, regardless of what exposures they may face while doing their nurturing tasks.

Innovation is the cornerstone to aquatic therapy

Innovation is the cornerstone to aquatic therapy

When we opened our aquatic therapy to the public in October 2014, we were all ready to be creative. Open swim times, classes and, of course, rehab, were all part of our overall wellness initiative strategy.

Controlling sound in senior facilities

Controlling sound in senior facilities

Those who manage extended-care facilities and senior centers are often confronted with a counterintuitive situation: although some residents may be hard of hearing, noisy environments lead to the discomfort of all residents, including those with a hearing impairment.

Maintaining year-round vigilance against bed bugs

Maintaining year-round vigilance against bed bugs

During the summer months, many industries become increasingly concerned with potential bed bug infestations.

Healthcare cybersecurity: Finding the best administrative defenses

Healthcare cybersecurity: Finding the best administrative defenses

Administrative defenses are a key component of cybersecurity because they cover the gap that technical defenses cannot protect.

Breaking silos: Effective wound healing means treatment across the continuum

Breaking silos: Effective wound healing means treatment across the continuum

The challenge for the wound care industry is to facilitate understanding, and to find better delivery models across all settings.

7 tips for selling to seniors

7 tips for selling to seniors

As a sales counselor, your job is to maintain and further cultivate the relationship after the move-in.

A salute to an LTC legend

A salute to an LTC legend

Join me as we raise a verbal toast to Mr. John Derr.

PBJ tips to consider before changing companies

PBJ tips to consider before changing companies

Mapping job codes from a new time and attendance company will take a week or more when working with your vendors.

Value-based transformation will continue

Value-based transformation will continue

Healthcare leaders will share the precise steps that organizations took to undergo the value-based transformation at our February conference.

Engaging employees through the power of story

Engaging employees through the power of story

A two-minute story. A tugging of the heart. An emotional connection. Stories are incredibly powerful.

How to pick, and get the most out of, a readmissions risk and needs assessment tool

How to pick, and get the most out of, a readmissions risk and needs assessment tool

Imagine two patients, both discharged to their home after being treated at a hospital.

On the light track to improved design for healthcare

On the light track to improved design for healthcare

Research proves that exposure to the right light - at the right time - greatly impacts health, mood and well-being.

Tips to market your new modality

Tips to market your new modality

You might not have gone to school for marketing, but if you get a new modality for your clinic, you'll very quickly find yourself wearing a marketer's hat. This is what happened to our team at Port Charlotte Rehab Center when we purchased an advanced therapy pool with an integrated underwater treadmill, resistance jets and more.

Polypharmacy: Keeping the elderly safe

Polypharmacy: Keeping the elderly safe

Polypharmacy is defined as taking multiple medications for the same condition, taking different medications for multiple conditions (multi-morbidity), or taking more drugs than are medically necessary, although there is no consensus on the exact number of unique medications taken concurrently to be considered polypharmacy.

Ignorance is never bliss online

Ignorance is never bliss online

Some industries are slower to adapt than others and the healthcare industry is no exception.

Mobile technology proves its worthiness

Mobile technology proves its worthiness

For years, we used kiosks for our certified nursing assistants to enter Activities of Daily Living for residents.

Water detection for communities

Water detection for communities

We recently heard from a customer where a resident's overflowing sink resulted in $20,000 in water damage repairs.

Time to update your PBJ systems

Time to update your PBJ systems

The Centers for Medicare & Medicaid Services recently advised providers that an update to the PBJ system will be put in place over the weekend of Jan. 22.

Hygiene's technological revolution

Hygiene's technological revolution

Technological advancements have made our daily lives more efficient and thorough. Lately, we've noticed technology's growing impact on hygiene.

New app helps improve wound care with a mobile twist

New app helps improve wound care with a mobile twist

Wounds, whether resulting from falls, pressure ulcers, or other causes, represent one of the most litigated care issues in long-term care facilities.

Addressing census in senior living: Increase comfort to appeal to new residents

Addressing census in senior living: Increase comfort to appeal to new residents

Senior living administrators across the country agree that increasing bed occupancy is one of their top priorities for the coming year.

What you don't see can hurt you

What you don't see can hurt you

For many managers of long-term care facilities, paying close attention to procurement and the ordering of supplies is not an area that typically receives a lot of their focus.

Social engineering attacks against healthcare

Social engineering attacks against healthcare

There are literally hundreds of possible social engineering tactics.

Comparing energy-efficient light bulbs with old-tech lamps

Comparing energy-efficient light bulbs with old-tech lamps

It's been nearly two years since U.S. manufacturers stopped making conventional 40- and 60-watt incandescent lightbulbs. While you can still find a few on store shelves, the familiar incandescent bulbs are getting harder to come by.

From compliance personnel to compliance tech

From compliance personnel to compliance tech

Business process management systems are playing a shining new role in healthcare situations, especially for compliance officers and personnel.

Tackling the not-so-clean touchscreen

Tackling the not-so-clean touchscreen

Healthcare professionals recognize that long-term care facilities should be a safe haven for healing, not a breeding ground for germs. But there is an unexpected, omnipresent culprit lurking and often overlooked amid even the most thorough cleaning: the touchscreen.