Most Recent Articles by John Durso
There's a CNA in our building who is transitioning from male to female. We suspect this will make some residents uncomfortable. What should we do?
A nearby competitor is ripping off our marketing slogans and copying some of our other sales ideas. What can we do?
A former resident's family member is bad-mouthing us on social media and in the press. While it is likely driven by grief, most of the information is false. What can we do? What should we not do?
How can we best ensure that nobody in our office steals from resident accounts? We don't know if it's mostly smaller places, but it seems like numerous execs or office workers have been "embezzling" that way.
Will the new National Labor Relations Board rules change the definition of manager or turn operators into co-employers with staffing agencies?