Most Recent Articles by John Durso
Can I factor a credit report check on a potential director of nursing into our hiring decision?
There's a CNA in our building who is transitioning from male to female. We suspect this will make some residents uncomfortable. What should we do?
A nearby competitor is ripping off our marketing slogans and copying some of our other sales ideas. What can we do?
A former resident's family member is bad-mouthing us on social media and in the press. While it is likely driven by grief, most of the information is false. What can we do? What should we not do?
How can we best ensure that nobody in our office steals from resident accounts? We don't know if it's mostly smaller places, but it seems like numerous execs or office workers have been "embezzling" that way.