Joan Redden

Tackling resident-on-resident abuse

Tackling resident-on-resident abuse

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While at a post office recently, I watched a woman cut in line to demand the clerk fix the automated posting machine. A fight broke out between her and the man at the front of the line: Voices were raised, threats were issued and I kept my hand on my phone, waiting to dial 911 if violence erupted.

The power of thank you

The power of thank you

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Have you thanked anyone at work today? If you have, you've done something very powerful.

Inappropriate touching led to reasonable Immediate Jeopardy citation, court finds

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A federal appeals court recently upheld Immediate Jeopardy penalties against a North Carolina skilled nursing facility that it agreed did not respond adequately to a resident's inappropriate touching of other residents and staff.