Mike Harmer, the director of environmental services at the Ohio Eastern Star Nursing Home in Mt.

Prior to adopting Health Care Software's Interactant solution, Jennifer D'Angelo, the assistant vice president of information services at Christian Health Care Center in Wyckoff, NJ, was spending too much time navigating a clunky billing system.

With the Centers for Medicare & Medicaid Services looking extra closely at Medicare and Medicaid claims these days, skilled nursing providers need every tool available to file efficiently and accurately.

Prior to subscribing to The Compliance Store's comprehensive database of regulatory documents and manuals, Barbara Baxter, an administrator, used to rely on periodicals and communications with the Centers for Medicare & Medicaid Services for regulatory guidelines.

By using the PointClickCare Collection module, Jennifer Hubbard, the director of financial consultants at Gulf Coast Health Care, was able to make collections more efficient through electronic documentation, customized lists and tracking payments. It allowed her to reduce the company's total accounts receivable by $12 million in a year.

Jean DeThomas, executive director at Woburn, MA-based Brightview Country Club Hills, says adopting the VoiceFriend automated communications system has given the organization a brand new set of capabilities for connecting with residents, relatives and staff.

Francis Rosana, a physical therapist at Christ the King Manor, in DuBois, PA, says ReBound is the most requested physical therapy modality at his facility, which has 160 skilled nursing beds.

Amicus Health Care Services, which operates three skilled nursing facilities in rural Texas, does not have an extensive corporate staff, so choosing a software provider that eliminates a lot of the routine work for monthly closings and clinical oversight was critical, according to co-owner Alan Peterson.

Prior to adopting BulkTV satellite television, Todd Couzins, director of information services at Cross Keys Village — The Brethren Home Community, was getting dozens of calls per day from residents who were constantly having trouble using cable receivers. When there weren't usage problems at the continuing care retirement community, residents were upset that they couldn't upgrade their service to receive high definition, digital or premium channels.

With the onset of the RUG-IV payment system looming, leaders at the Covenant Care eldercare chain say they were simply looking for a tool that would accurately capture residents' activities of daily living and "the comprehensive burden of care."'