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Santa's hotline to be routed through nursing home residents, staff at North Pole substation

While some policy wonks might spend next week pushing for favorable decisions out of Congress before members flee for their winter recess, one long-term care operator will be working with even higher authorities: Santa and Mrs. Claus. Staff and residents at Pine Heights in Brattleboro, VT, will be fielding children's calls made directly to the jolly pair Monday through Friday. Residents who will handle calls to The Ho, Ho Hotline attended Ho, Ho Academy training Thursday in order to prepare for questions they might hear. They also were visited by a local toy department manager who showed them what this year's popular kids' items are.