Strategies to create outcome assessments
Elements of Outcome Assessment/Performance Improvement
There are four elements of outcome assessment and performance improvement. They are:
- Input from constituents
- Measurement management and change management
- Performance improvement.
Leadership, governance, talent (people) services and safety programs supports these effort. The purpose of the outcome assessment system is to increase value to constituents served through feedback and improvement.Strategy
Input: Collection of Data
When we discuss data, remember it does not have to be extensive. It's more important that it has relevance and is reliable, measuring what it is intended to measure. Over time the organization will determine through the process what the value of various inputs.
Measurement Management: Data To Information
No matter how you get your information, the process needs to involve as many of the members of the organization as possible. Including them in the measurement management system also provides ways of checking and “scrubbing the data and results.
But how do we create change through information?
Through the measurement management we formulate information that we will use to improve the program, services and organization. The purpose of doing it is to improve and become better. It does little good if the organization does not use the information, which it creates to make itself better. The information provides feedback to the system and necessarily to individual components of the process. How the organization uses the information will depend on its experience, appetite for change and capacity for change.Conclusion
ACA will necessitate many changes not only in the way that we deliver services but also the way that we think about healthcare. Each organization will develop its approach to outcome assessment based on its structure and environment. Outcome management will necessitate significant changes in how we organize, manage and use data and create information. Much of reform will occur in the implementation of ACA. By managing change, enhancing performance and becoming more proficient, we contribute to the change that is occurring. It is in this implementation that many organizations will have a role in changing the way that we provide healthcare.
James Lomastro, Ph.D., has worked in acute, community based and long-term care for 33 years. He has held an administrator license since 1991. Prior to involvement in administration, he held academic and research appointments at Boston University School of Medicine and Northeastern University.