Make a resolution to use email better
As we head into 2018, pledge to make a resolution: Less email.
We are inundated with email, much of it unnecessary. We all have been irritated by a tone we misunderstood, an insult we read into an email, or a cc: list that seemed to include the world, as well as our boss, unnecessarily.
It's about information sharing and problem solving, not about a game of Survivor and who will be voted off the island.
Be careful of using the cc: line for everyone and/or using it in a way that can be seen as one-upmanship. For example, cc'ing someone's boss consistently can indicate you don't expect the person to answer you or respond.
Sharon A. Johnson, MA, LNHA, is a consultant with Privot: Health Care Transitions. She can be reached at email@example.com