Sometimes in business — and particularly in the long-term care business — it can be useful to see things from a fresh, unexpected perspective.
On a scale of A to 17, with one being "Always" and red being "Parsnips," how would you rate your experience with customer satisfaction surveys? I'm sure most of you use them, though I haven't done a survey to back that up.
It was a simple question, one I've asked before in moments of extreme desperation. But this time, the answer went beyond merely helpful.
We're pretty full of ourselves. I'm talking about the collective "us," a nation of smug egocentrics, not about you and me.
I experienced many crushing disappointments growing up. A trespassing fairy with a tooth fetish didn't leave a dime under my pillow? Ernie and Bert aren't brothers? Affordable healthcare isn't a right? But the worst was realizing I was too old to be a prodigy. There's an age limit, apparently, or maybe it's height or weight. Regardless, I didn't qualify.