'Five Star' is progress
The rating system falls short of its primary objective: helping families understand the qualitative data on facilities. The new rating system doesn't add any new information, and it doesn't account for patient or family satisfaction.
The point is to help consumers compare nursing homes more easily. CMS says consumers should use the star ratings to narrow their choices, then review the deficiencies and citations in detail. But the problem with this is that the ratings are sometimes unfair or misleading, essentially excluding some facilities from the consumer search to begin with. It's an oversimplification of a very complex system that gives consumers only part of the picture.
Since its implementation, the rating system has been under fire from the nursing home industry, which is concerned about inaccurate representation of facilities, as well as consumer groups, who want reliable, understandable information—which they don't find in the current inspection data.
But Rome wasn't built in a day. The new rating system may not be perfect, but it is progress. We need to remember why CMS created the rating system in the first place: to make the inspection data less confusing and to help consumers make informed choices.
Moving forward with innovative solutions is key in any industry, and essential for the skilled nursing industry. Voicing our concerns as providers and consumers will help CMS work out the kinks in the new system.
Jill Gilbert is president and CEO of GilbertGuide.com, the industry's leading consumer-based resource for senior care. Its national directory of long-term care facilities and services is combined with expert advice and practical solutions to all aging issues.