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The power of 'in the moment' feedback

The power of 'in the moment' feedback

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As we look to the third driver, the "in the moment" patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization and a patient, and is defined by the perceptions of each patient. It encompasses both our performance as trusted healthcare providers and the perceptions, feelings, emotions and senses of our patients.

Your workers are leaving. Here's why.

Your workers are leaving. Here's why.

As a manager, have you ever had that haunting feeling when an employee gives you their two-week notice out of the blue? You were probably shocked and left wondering, "What went wrong? Is it something I did? Is it something I didn't do?"