In healthcare, there’s a knee-jerk fear that admitting a mistake or error in judgment will lead to a lawsuit, and so an excuse is made. While it’s important to hear someone out as to their...
When good excuses go bad
By
Jacqueline Vance, RNC, CDONA/LTC
Dec 22, 2011
Do you ever sometimes just want to say, “I’m not buying that one” when you get some absolutely bizarre excuse from a staff member as to why she called out?