Advancing Excellence in Long-Term Care Collaborative has partnered with the Hallmark Business Connections for an employee recognition program called "You Make a Difference."
I recently focused on the benefits of recognition and key points in choosing a recognition program. Now I'd like to address how to implement your chosen employee recognition program so that it becomes an energizing and integral part of your organization, rather than a short-lived promotion that fizzles after its initial burst of enthusiasm.
After Ms. Ryan's psychotherapy session, I stopped at the nursing station and asked the nurse for the name of her aide. The nurse pointed to a uniformed woman right next to me, who turned and asked me with hostility, "How do you know it was me?" Surprised, I responded, "I just wanted to tell you Ms. Ryan was really happy with how you did her hair today. She wanted me to thank you for her." The aide appeared stunned. The nurse commented, "We usually expect complaints, not compliments."
When it comes to "thank you," what is written is often right.