Crisis Management

A small team of workers responds best in emergencies, expert says

A small team of workers responds best in emergencies, expert says

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Long-term care providers should consider a "flat" crisis management approach that relies on a core group of staff members, experts advised Wednesday at the LeadingAge annual conference.

The beauty of bad publicity

The beauty of bad publicity

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When I saw the New York Times article illuminating the clever ways devious operators could inflate their Medicare star ratings, I had mixed emotions ranging from fury to rage.