From a psychological perspective, here are some ideas to prevent or reduce disagreements with residents and their family members over care, thereby decreasing the likelihood that a situation will result in legal action.
I've heard many complaints about roommates from residents over the years. While some roommate difficulties need to be addressed on a situation-by-situation basis, most conflicts revolve around a few basic issues. Here's a handy guide to conflicts and potential resolutions to print out and give to staff.
Women involved in workplace disputes are believed to be less likely to repair their relationship, a new study finds.
McKnight's Senior Editor Elizabeth Newman recently raised some thought-provoking questions about how "women manage women" in long-term care facilities with largely female staffs. Her blog got me thinking along some other lines as well: Male-female and male-male conflicts may become increasingly common as skilled nursing facilities become more gender diverse.
Let's pretend that you work in a facility or company with mostly female employees. I know, it's a stretch. When conflicts arise between two women, what do you think?