If 2013 was anything, and I'm not convinced it was, it was the year of strong opinions — even in long-term care. The fact that they were often biased, self-serving or blissfully fact-free seemed to make no difference. From our nation's finest politicians right down to me, from my damp hole under the porch, we were willing to state our personal beliefs loudly, boldly, publicly, without question or doubt, as absolute truth. Or at least that's my opinion.
Despite all the technology, fancy buildings, dining and activity experiences, healthcare boils down to one thing: human relationships. Most skilled healthcare workers go into the profession with the best of intentions. Yet, in many organizations, the spark is gone even among some of our best.