Both of my mothers-in-law live in long-term care communities in Florida. One lives in a place that was excellent about how they communicated with family members before, during and after Hurricane Irma. The other's facility handled that aspect of care poorly.
Tyler Howard has been promoted to role of communications editor and media relationship manager for Lancaster Pollard.
As a psychologist consulting in long-term care facilities, I provided a lot more than I was paid for, because it was needed. But there was much more help that I didn't offer, not only because I wasn't paid for it, but also because the organization wasn't structured to accept this type of assistance.
A big part of a disaster management plan is asking how your facility will communicate with families, residents and staff.