Book

Practical advice for managing difficult employees

Practical advice for managing difficult employees

Every senior living organization seems to have at least one — a challenging person whose behavior negatively affects other co-workers. Difficult employees crush productivity, destroy morale — and can push your best employees out the door.

Caregiving. It's what you do

Caregiving. It's what you do

I wonder how the staff at my mother's nursing home could handle so much sadness. Perhaps it was because they knew how to listen with their hearts.