Betty Norman

Monitoring quality of care for contracted services

Monitoring quality of care for contracted services

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Regulatory and accrediting agencies such as Centers for Medicare & Medicaid Services and The Joint Commission expect healthcare organizations to monitor the activities of their external contractors to ensure the quality of care, treatment and services they provide.

Patient falls - What is your incident reporting process?

Patient falls - What is your incident reporting process?

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Patient falls are the most frequently reported incident in most senior living and community based care settings, according to the Centers for Disease Control and Prevention.

The thick of hurricane season

The thick of hurricane season

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Hurricane season began in June but, historically, the biggest hurricane threat in the United States is from August through September.

Wandering residents and elopement prevention

Wandering residents and elopement prevention

Adults with a history of Alzheimer's disease or dementia are at risk for wandering and elopement. Because this could result in an injury or fatality, consider evaluating existing organizational protocols and strategies to prevent elopement or wandering.

Reducing the threat of carbon monoxide poisoning

Reducing the threat of carbon monoxide poisoning

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More than 400 Americans die from unintentional CO poisoning every year, and fatalities are highest among older adults. Though CO is a threat to every residential facility, long-term care facilities should be thoughtful and thorough in addressing the risk of CO poisoning.

Improving fleet and driver safety

Improving fleet and driver safety

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When you hear the word "fleet," you might think of hundreds of school buses or thousands of trucks or vans. But organizations of all sizes own vehicles that help support their business operations. Fleets can be as large as thousands of trucks or as small as one van.

Issues to consider when disaster planning: Part 2

Issues to consider when disaster planning: Part 2

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As we learned during Sandy, it's essential to know where residents will be evacuated and to have protocols to account for everyone's safety. Connect with facilities in your community about where they are evacuating, so you can ensure there is adequate room.

The importance of a smoking policy

The importance of a smoking policy

Resident smoking polices mean much more than cleaner air at long-term care facilities. As recent incidents demonstrate, having effective policies for residents - and making sure they are followed - is an important part of a facility's overall fire safety and prevention program.