Are your drivers connected, or waiting to get even?

Share this article:
John O'Connor
John O'Connor

An old college friend spent one summer delivering pizzas. For reasons that will soon be obvious, I won't reveal his name.

After several months of being shortchanged, lied to and otherwise abused by the national chain he was chauffeuring pizzas for, he and several fellow drivers decided to get a little payback.

So on their last evening of work, they drove their company-owned cars to a parking lot, eased the front bumpers against a brick wall, and stomped on the gas. As he tells the story, the tires and transmissions on those vehicles were pretty much ruined as a result. He and his partners in crime thought the prank was hilarious. Their only regret was that they couldn't do more to get even.

But what if it had been his family's pizza joint? Or if the drivers' brooding sentiment had been detected and responded to? Of if the manager they worked for wasn't such a jerk? Would they have felt justified in trashing a fleet of cars? Probably not.

What about the “drivers” at your facility? Do they have a real connection with your mission and goals? Do they feel that they are doing work that matters? Are they respected?

Or do they believe that corporate tools are siphoning off their will to live?

If you are mistreating your staff – even unknowingly – you can bet on one thing. They'll find a way to get even. And chances are pretty good you won't even know how. But they will. And you can be absolutely sure that the resulting mess will be much worse than bald tires.


John O'Connor is Editorial Director at McKnight's.

Share this article:
close

Next Article in Daily Editors' Notes

Daily Editors' Notes

McKnight's Daily Editor's Notes features commentary on the latest in long-term care news. Entries are written by Editorial Director John O'Connor on Monday and Friday; Staff Writer Tim Mullaney on Tuesday, Editor James M. Berklan on Wednesday and Senior Editor Elizabeth Newman on Thursday.

    ALL MCKNIGHT'S BLOGS

    More in Daily Editors' Notes

    Falls can cost more than an arm and a leg

    Falls can cost more than an arm and ...

    Long-term care operators have many good reasons to keep resident falls to an absolute minimum. Yet it's amazing how blasé we've become about the damage that falls inflict.

    Magic wafers may keep residents healthy

    Magic wafers may keep residents healthy

    Most people have some quirky food issue, whether it's gagging at the smell of fish or a hatred of condiments. I'll confess mine: I detest raw apples. Apple cider, applesauce, ...

    Provider's rebranding and restructuring catch national attention

    Provider's rebranding and restructuring catch national attention

    My first thought was one of concern: What had gone so wrong that one of the most esteemed long-term care providers in New York had to change its name? If ...