I'm a new unit manager and I see a lack of good customer service. What can I do?
How can a director of nursing juggle all the day-to-day responsibilities and still be available to the needs of his or her staff?
How can I navigate the many variables I'm faced with — age, gender, culture, education levels — to put a quality team together?
As a nurse manager, how do I lead my team to great outcomes?
What type of nurse leadership style works best, and how does it affect quality of care and outcomes?