It is not uncommon for patient transition instructions to be poorly written, unclear, hard to understand, and hastily pulled together at the last minute.
Virginia, an 87-year-old widow, was admitted to your short-stay facility after hospitalization for angina related to coronary artery disease. Just before discharge, her doctor ordered transdermal nitroglycerin to prevent angina. The nurse at your organization explained to her she should apply a nitro patch every morning after she got home. Do you know where this is going?
As we look to the third driver, the "in the moment" patient feedback, I want to start by looking at the patient experience and understanding that it is an interaction between an organization and a patient, and is defined by the perceptions of each patient. It encompasses both our performance as trusted healthcare providers and the perceptions, feelings, emotions and senses of our patients.
It is critical for short-stay providers to take a close look at what can be done to ensure successful management of patient transitions, from admission to discharge and beyond. To minimize post-transition failures, short stay providers need to direct their attention toward implementing patient-centered care practices that examine the patient's expectations for recovery and ensure they align with reasonable and realistic outcomes.
What strategies should a provider adopt in order to be on the "A" list as a preferred provider of short-stay and transitional care services in today's ever-changing and challenging marketplace? And are you on the "A" list of preferred providers in your community?